Backtest In Progress (for more than 10 days)

Backtest
#1

I put 2 strategies for backtest more than 10 days back. They still show under progress.

TradeTron Backtest
TradeTron Backtest1920×1080 231 KB

#2

If it is pending for more than 48 hrs then it will never start. You have to resubmit those again. You can claim those not started BT in your acct. Contact helpdesk.

#3

How do I contact helpdesk?

#4

Just contact through chat window available in their portal